swai

DOCUMENTATION

Everything you need to launch your chatbot.

Learn how to turn your website, documents and FAQs into a chatbot that answers your customers, from the first sign-up to a live widget on your site.

From sign-up to live in five steps

  1. 01Create your chatbotSign up, create an organization and add your first chatbot.
  2. 02Add knowledgeImport website pages, upload documents or write FAQs.
  3. 03Set the behaviourTell the chatbot how to answer and where its limits are.
  4. 04Design & toneBrand color, avatar, greeting and quick starters per language.
  5. 05Embed on your sitePaste one script tag and lock it to your domain.

Browse all topics

Get started

QuickstartGo from a new account to a chatbot running on your website in about 15 minutes.Dashboard tourWhere to find everything in the chatbot creator, and what each area is for.

Set up your chatbot

Knowledge BaseGive your chatbot the content it answers from: website pages, documents and FAQs.BehaviourTell your chatbot how to answer: its role, tone, scope and rules.Design & ToneMake the chatbot look like your brand and greet visitors in their language.Website embedAdd the chatbot to your website with one script tag and control where it can run.

Run & improve

Conversations & insightsSee what visitors ask, how the chatbot answers, and where to improve.Team & billingInvite colleagues, understand the trial and manage your plan.Best practicesProven tips for a chatbot that gives accurate, helpful answers.

Help

TroubleshootingQuick fixes for the most common issues.

Still stuck?

Most issues are solved in minutes with the troubleshooting guide. If not, our team at SWAI Solutions in Zurich is happy to help.

TroubleshootingContact our team